15+
Years in Product
SPM, Product Director, PM, BA — the long way around.
SHIPPING/Senior Product Manager · Alice Labs/Dhaka — UTC+6
Product
people actually
feel.
I’m Niaz — a Senior Product Manager and Product Lead with 15+ years turning ambiguous business problems into B2B SaaS, AI products, and enterprise platforms that ship — and get used.
Niaz / 2025§ 01 — Now
What I’m doing this quarter.
Last updated
May 2026
May 2026
In flight
Raven AI — agents, copilot, revenue lens
Owning the AI surface area at Alice Labs: specialized agents, agent resources, human-agent copilot, performance reports, and AI revenue metrics — all built into MyAlice.
Operating
Product ops that compound
Sprint planning, retros, and tracking frameworks that turned a reactive backlog into a predictable delivery engine — across remote, hybrid, distributed teams.
Outcomes
Maturity that funds the next round
Helped raise the floor on product maturity and delivery predictability enough to support leadership in securing international VC funding.
§ 02 — Receipts
Fifteen years, compounding.
Career snapshot
2008 — Present
2008 — Present
$115M+
Contracts Won
Bids structured, scoped, and delivered through enterprise SaaS programs.
27
International Brands
Telco, banking, retail, media — across Asia, Africa, Europe.
6 + 2
UN · Dev Banks
UNDP, UNHCR, IOM, WFP, plus the World Bank and EU mandates.
§ 03 — How I work
The shape of a good week.
Six lenses
used together
used together
01
Strategy that survives contact
Translating business inputs into product bets that hold up when sales, engineering, and customers actually arrive.
02
PRDs & specs you can build from
The boring superpower. Crisp problem statements, scoped solutions, and acceptance criteria that don’t melt mid-sprint.
03
End-to-end ownership
From customer problem definition through productization, rollout, and iteration. The metric I care about is “did it work?”
04
Cross-functional choreography
Engineering, design, QA, DevOps — same direction, same priorities, less friction. Distributed-by-default.
05
Product ops that scale
Documentation, sprint planning, retros, tracking — quiet machinery that turns chaos into delivery cadence.
06
AI as a product surface
Shipping AI features that customers adopt — agents, copilots, generative chat — not demos that age in two weeks.
§ 04 — Selected work
Things that shipped & stuck.
20+ programs
across SaaS · Gov · UN
across SaaS · Gov · UN
Flagship · 2024–Alice Labs
MyAlice — AI-powered B2B customer engagement.
Owning the product surface area for the SaaS platform — including the Raven AI suite of agents, agent resources, human-agent copilot, performance dashboards, and revenue metrics. 25+ Raven clients onboarded in two months.
Live →
AAI · 2024Robi Axiata
Robi Agent Assistance with Copilot.
Generative copilot embedded in agent workflows — drafting, summarizing, routing — for one of the country’s largest telcos.
Case →
RAI · 2024Faysal Bank
AI-Powered Agent Assistance & Chat.
Generative chat plus assistance layer for a leading bank — built for compliance-heavy operations and high-trust customer interactions.
Case →
FAI · 2024Robi Axiata
Generative AI chatbot for millions of subscribers.
Customer-facing generative chatbot for one of Bangladesh’s largest mobile operators — discovery, productization, rollout. Designed for conversational reliability at telco scale.
Case →
GTelco · ’22Ooredoo Myanmar
MyOoredoo self-care app & digital platform.
Digital self-care across mobile and platform — from feature definition to rollout for the country’s largest international telco.
Case →
OPublic sectorUN · World Bank · EU
National-scale platforms for the UN system.
Smart NID, voter registration, social protection MIS, hunger safety nets — high-stakes systems delivered with UNDP, UNHCR, IOM, WFP, World Bank, FCDO & the EU.
Archive →
UNAkash DTH Web/Mobile ApplicationBeximco
Bangladesh National GRSCabinet Division
Kenya NDMA Hunger Safety Net MISWorld Bank
Bangladesh Prison Management SystemUNHCR
Interpol FIND-IMS IntegrationInterpol
EU Returnee Case Management SystemIOM
EU RCMS — AFISIOM
School Food Program e-Payment SystemWFP
Bangladesh TA SSSR Social Protection MISEU
Bangladesh SPFMSP Social Protection MISFCDO UK
Bangladesh Smart NID CardsWorld Bank
Nepal Voter Registration SystemUNDP
Border Control & IMSRoyal Gov of Bhutan
DMP Criminal Identification SystemUNDP
§ 05 — Path
How I got here.
5 chapters
SPM · Director · PM · BA · Analyst
SPM · Director · PM · BA · Analyst
2024 — Present
NOW
NOW
Senior Product Manager
Alice Labs Pte. Ltd.
Owning the end-to-end product lifecycle for enterprise SaaS — strategy, PRDs, delivery, ops. Shipped Raven AI; lifted productivity ~50%, stability ~70%, unresolved issues to 0%; supported leadership in securing international VC funding.
~8 years
Product Director
Integrated Software and Technologies Ltd.
Defined product strategy for enterprise solutions; managed POs and analysts; structured product scoping for large SaaS bids — central to $115M+ in contracts won.
2 yr 6 mo
Project Manager
Hogarth Worldwide
Multi-disciplinary delivery across creative, strategy, and tech — on schedule, on scope, with stakeholder alignment held throughout.
~2 years
Senior Business Analyst
TigerIT Bangladesh Ltd.
Led requirements analysis and SRS authorship for international tenders. Increased competitive success in global bids via precise articulation and tight collaboration with engineering.
3+ years
Systems Analyst
Infrablue Technology
System design and requirements for in-house product pipelines — the foundations: clarity of handoff, friction reduction, delivery cadence.
§ 06 — Get in touch